Insurance Providers
Anthem Blue Cross PPO
Customer Service: 833-674-9256
UCSF Benefits Quick Start Guide
Anthem Blue Cross HMO
Customer Service: 833-674-9257
UCSF Benefits Quick Start Guide
Dental and Vision Plans
Trainees will not receive cards for the dental and vision care plans. When you make an appointment with a dentist or an optometrist for yourself or your dependents you need to give the provider the primary enrollee’s Social Security Number and date of birth. You can register at Delta Dental and VSP to learn more about their benefits and find a provider.
Disability Claims
Disability Claims are managed by New York Life (NYL). The best way for a member to file a claim is to call NYL directly at 1-(800)-362-4462. More details can be found on the UC Residents and Fellows Benefits site. Contact [email protected] with questions.
Long Term Disability, Life, AD&D Insurance
See the UC Residents and Fellows Benefits site for more details
Important Benefits Details
PlanSource (Benefits & Retirement)
You have 30 days from your start date to enroll in benefits via PlanSource. Sign into PlanSource here: benefits.plansource.com. Please contact GME benefits office (info below) if you have any questions or need to verify enrollment. For general inquiries please send email to [email protected]. Click here to learn more about Residents and Fellows Benefits Program. Here you will also update all benefits changes including adding/subtracting dependents and updating your mailing address.
UCPath
UCPath is the online portal that provides all employees self-service functionality for payroll, benefits and human resources. Use UCPath online for most functions previously provided by At Your Service Online (AYSO). Log into UCPath via MyAccess to enter the self-service portal. Complete the setup of your account to: add, update & confirm SSN, update your tax withholdings (W4: If no action taken, default is “0”), select W-2 format for the year, enroll in direct deposit, view a copy of your earnings statement, update your mailing address, make name changes.
Change in Dependents
If a you need to add, subtract or make changes to dependents enrolled under your plan (e.g., marriage divorce, birth, etc.) please visit PlanSource. Enrolling instructions can be found here: https://www.ucresidentbenefits.com/ucsf/benefits-enrollment/enrolling. To add a dependent log into PlanSource and select "Life Event"; you have 31 days from the date of birth to add your child. If you are interested in enrolling into a flexible spending account (health and/or dependent care) you must do that through UCPath within 30 days of child's birth. Contact Sharon Mendonca from GME benefits office to answer any questions you may have (contact info below).
Mental Health
Both medical plans (HMO and PPO) have a mental health component. Anthem Blue Cross HMO members access care through the HMO medical plan and can find providers through the HMO - Find a Doctor search tool. Anthem Blue Cross PPO members access care through the PPO medical plan and can find in network providers through the PPO - Find a Doctor search tool.
How to Change Primary Care Physician for HMO Plan
Anthem Blue Cross HMO members may change their primary care provider (PCP) during the year. Members should call Anthem Blue Cross HMO at (833) 674-9257 Monday through Friday, 8:00 a.m. to 8:00 p.m. (Pacific) to change their provider. Use the HMO - Find a Doctor search tool to find providers.
How to Find Anthem Blue Cross PPO Doctors
Anthem Blue Cross PPO members can use the PPO - Find a Doctor search tool to find in network providers.
Address Changes
Please update your address in UCPath first, by clicking on “Personal Information” so that the Controller’s Office is notified. Next, please notify the Education Office ([email protected]) of your new home address so that we may update departmental records. You will also need to update PlanSource (benefits.plansource.com) separately so that your insurance providers are aware of the address change.
Payroll Information
Residents and Fellows are exempt employees and are paid monthly. Paychecks are issued on the 1st of every month (if the 1st falls on the weekend or a holiday, it will be paid on the preceding Friday). The only exception to this rule is that January 1st paychecks are paid on the first business day in January.
Your first paycheck will be sent via USPS mail, even if you sign up for direct deposit, so please be sure your address is correct in UCPath. Please see the UCSF Controller’s Office or the Controller’s Office Solution Center for payroll related questions, payroll schedules and basic employment verification.
GME Benefits Office Contact Info
Sharon Mendonca ([email protected])
Box 0831
Phone: (415) 476-6529
Fax: (415) 476-2328
Financial Resources
The UCSF School of Medicine is sensitive to the high cost of living in San Francisco as well as the financial strain on most residents and clinical fellows. The UCSF GME has provided a list of financial resources to help residents and fellows during their training at UCSF.