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Insurance & Benefits

Insurance Providers 

Anthem Blue Cross PPO
Customer Service: 833-674-9256
UCSF Benefits Quick Start Guide

Anthem Blue Cross HMO
Customer Service: 833-674-9257
UCSF Benefits Quick Start Guide

Dental and Vision Plans

Trainees will not receive cards for the dental and vision care plans.  When you make an appointment with a dentist or an optometrist for yourself or your dependents you need to give the provider the primary enrollee’s Social Security Number and date of birth. You can register at Delta Dental and VSP to learn more about their benefits and find a provider.

Delta dental coverage details

VSP coverage details

Disability Claims

Disability Claims are managed by Cigna. The best way for a member to file a claim is to call Cigna directly at 1-866-562-8421. Contact Nicole.Calder@ucsf.edu with questions. 

Long Term Disability, Life, AD&D Insurance

See the UCSF Residents and Fellows HR site for more details

Important Benefits Details

PlanSource (Benefits & Retirement)

You have 31 days from your start date to enroll in benefits via PlanSource.  Sign into PlanSource here: benefits.plansource.com. Please contact GME benefits office (info below) if you have any questions or need to verify enrollment.  For general inquiries please send email to benefits@ucsf.edu.  Click here to learn more about Residents and Fellows Benefits Program.

UCPath

UCPath is the online portal that provides all employees self-service functionality for payroll, benefits and human resources.  Use UCPath online for most functions previously provided by At Your Service Online (AYSO). Log into UCPath via MyAccess to enter the self-service portal. Complete the setup of your account to: add, update & confirm SSN, update your tax withholdings (W4: If no action taken, default is “0”), select W-2 format for the year, enroll in direct deposit, view a copy of your earnings statement, update your mailing address, make name changes & benefit changes.

Change in Dependents

If a you need to add, subtract or make changes to dependents enrolled under your plan (e.g., marriage divorce, birth, etc.) please visit UCPath and select the following: Employee Actions--> Health and Welfare--> Life Events / Benefit Changes. 

Mental Health

Both medical plans (HMO and PPO) have a mental health component. Anthem Blue Cross HMO members access care through the HMO medical plan and can find providers through the HMO - Find a Doctor  search tool. Anthem Blue Cross PPO members access care through the PPO medical  plan and can find  in network providers through the PPO - Find a Doctor  search tool. 

How to Change Primary Care Physician for HMO Plan

Anthem Blue Cross HMO members may change their primary care provider (PCP) during the year. Members should call Anthem Blue Cross HMO at (833) 674-9257 Monday through Friday, 8:00 a.m. to 8:00 p.m. (Pacific) to change their provider. Use the HMO - Find a Doctor  search tool to find providers.

How to Find Anthem Blue Cross PPO Doctors 

Anthem Blue Cross PPO members can use the PPO - Find a Doctor search tool to find in network providers.

Address Changes

Please update your address in UCPath first, by clicking on “Personal Information” so that your insurance providers & the Controller’s Office are notified.  Next, please notify the Education Office (Nicole.Calder@ucsf.edu) of your new home address so that we may update departmental records. 

Payroll Information

Residents and Fellows are exempt employees and are paid monthly.  Paychecks are issued on the 1st of every month (if the 1st falls on the weekend or a holiday, it will be paid on the preceding Friday).  The only exception to this rule is that January 1st paychecks are paid on the first business day in January.

Your first paycheck will be sent via USPS mail, even if you sign up for direct deposit, so please be sure your address is correct in UCPath.  Please see the UCSF Controller’s Office or the Controller’s Office Solution Center for payroll related questions, payroll schedules and basic employment verification.

GME Benefits Office Contact Info

Sharon Mendonca (Sharon.Mendonca@ucsf.edu)
Box 0831
Phone: (415) 476-6529
Fax: (415) 476-2328

Financial Resources

The UCSF School of Medicine is sensitive to the high cost of living in San Francisco as well as the financial strain on most residents and clinical fellows. The UCSF GME has provided a list of financial resources to help residents and fellows during their training at UCSF.

 

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